Kunal Singh
AI-first Product Manager with 3+ years of experience building and scaling enterprise-grade digital platforms at Xtelify (Airtel Digital). I design intelligent systems at the intersection of automation, workflow orchestration, and AI-assisted decisioning - delivering measurable business outcomes at national scale. Impact delivered: ₹630M+ quarterly cost savings, ₹100M+ monthly recurring revenue growth, CSAT uplift from 3.9 to 4.7, Adoption across 12L+ retail outlets. Experienced in shipping multi-system integrations, low-code platforms, and AI-enabled routing engines that reduce operational friction and improve service quality.
PROFESSIONAL EXPERIENCE
Deputy Manager - Product & Platform Strategy
Xtelify (Formerly Airtel Digital)
Own end-to-end product strategy for workflow orchestration, sales digitisation, and intelligent service routing across national operations.
AI & Platform Initiatives -
• Launched SMART SR (Smart Routing Engine) integrating 7+ enterprise systems, automating ticket triage and routing → eliminated 160K+ monthly support calls and reduced 80K+ field visits
• Built and scaled Workflow Designer (low-code orchestration platform) across 4+ business lines → reduced IT dependency by 40%
• Directed backend architecture and GTM strategy for AirFiber → 40% conversion uplift and ₹100M+ MRR growth
• Implemented governance framework across 30+ engineers improving sprint predictability by 25%
Business Outcomes -
• Enabled ₹50Cr+ multi-year implementation deals through roadmap ownership and delivery governance
• Drove digitization across 12L+ outlets → 30% conversion improvement and 9% revenue growth
• Delivered trip safety system (crash detection, PPE, EMF monitoring) → 51% incident reduction and 65% fatality drop
• Built real-time executive dashboards tracking ROI, CSAT, and adoption metrics
Assistant Manager - Product Growth & Automation
Xtelify (Formerly Airtel Digital)
• Rolled out Dynamic Slot Allocation (DSA) platform optimising field workforce allocation → ₹630M quarterly savings and 15% SLA improvement
• Modernized digital payment journeys (DTH, Broadband, AirFiber) → +12 NPS uplift
• Launched acquisition platform for 9,000+ DTH operators → ₹700M incremental revenue
• Introduced cross-pod dependency governance → 20% faster time-to-market
Business Analyst - Product Systems & Analytics
Xtelify (Formerly Airtel Digital)
• Conducted field research with 200+ engineers to design workforce optimisation platform
• Simplified installation workflows enabling one-day activation → +9% retention
• Built churn, NPS, and revenue dashboards supporting product decision-making
Key Skills -
AI Product Strategy • Generative AI Integrations • LLM APIs (OpenAI, Mistral) • Prompt Design & Evaluation • AI Workflow Automation • Intelligent Routing Systems • 0–1 Product Execution • Platform Architecture • Roadmapping & Prioritisation • Experiment Design & A/B Testing • Agile & Scaled Delivery • Enterprise System Integrations • GTM Strategy & Adoption Scaling • KPI & Impact Modelling
TECHNICAL SKILLS
AI & GenAI - LLM Integrations (OpenAI, Mistral) • Prompt Engineering • AI Workflow Orchestration • Conversational Systems Data & Analytics - SQL • Python (Analytics & Prototyping) • A/B Testing • KPI Modelling • Tableau • Power BI • Advanced Excel Systems & Integrations - REST APIs • Enterprise System Integrations • Event-Driven Workflows • Automation Pipelines Product & Delivery - JIRA • Confluence • Agile & Scrum • PRD Writing • Experiment Frameworks Foundations - System Design Principles • Platform Architecture • Data Pipelines • Cloud Architecture (Working Knowledge)