Kunal Singh
AI-first Product Manager with 4 years of experience building and scaling enterprise-grade digital platforms at Xtelify (Airtel Digital). I design intelligent systems at the intersection of automation, workflow orchestration, and AI-assisted decisioning - delivering measurable business outcomes at national scale. Impact delivered: ₹630M+ quarterly cost savings, ₹100M+ monthly recurring revenue growth, CSAT uplift from 3.9 to 4.7, Adoption across 12L+ retail outlets. Experienced in shipping multi-system integrations, low-code platforms, and AI-enabled routing engines that reduce operational friction and improve service quality.
PROFESSIONAL EXPERIENCE
Product Manager
Xtelify (Formerly Airtel Digital)
Own end-to-end product strategy for AI-driven decision systems, workflow orchestration, and intelligent service routing across national-scale operations.
AI & Platform Initiatives:
• Built SMART SR, an LLM-powered routing engine with structured input/output validation, confidence-calibrated decisioning, and fallback orchestration → eliminated 160K+ monthly support calls and reduced 80K+ field visits
• Designed and scaled Workflow Designer, a low-code orchestration platform enabling deterministic execution of AI-assisted workflows across 4+ business lines → reduced IT dependency by 40%
• Architected AI-assisted acquisition systems for AirFiber using scoring, prioritisation, and decision pipelines → drove 40% conversion uplift and ₹100M+ MRR growth
• Established evaluation and governance frameworks across AI systems (system vs model vs business metrics), improving delivery predictability by 25% across 30+ engineers
Business Outcomes:
• Enabled ₹50Cr+ multi-year enterprise deals through scalable platform delivery and roadmap ownership
• Scaled intelligent routing and decision systems across 12L+ outlets → 30% conversion improvement and 9% revenue growth
• Built real-time trip safety decision system combining rule-based + AI-assisted logic → 51% incident reduction and 65% fatality drop
• Developed executive dashboards tracking ROI, system performance, and adoption across AI-driven workflows
Assistant Manager - Product
Xtelify (Formerly Airtel Digital)
• Rolled out Dynamic Slot Allocation (DSA) platform optimising field workforce allocation → ₹630M quarterly savings and 15% SLA improvement
• Modernized digital payment journeys (DTH, Broadband, AirFiber) → +12 NPS uplift
• Launched acquisition platform for 9,000+ DTH operators → ₹700M incremental revenue
• Introduced cross-pod dependency governance → 20% faster time-to-market
Analyst - Product Systems & Analytics
Xtelify (Formerly Airtel Digital)
• Conducted field research with 200+ engineers to design workforce optimisation platform
• Simplified installation workflows enabling one-day activation → +9% retention
• Built churn, NPS, and revenue dashboards supporting product decision-making